Last updated: September 29, 2025
TrenzSportz operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). TrenzSportz is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel and your past transactions.
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Communications with us, including information you provide when sending a customer support inquiry.
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Device information including information about your device, browser, network connection, IP address and other unique identifiers.
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Usage information including information regarding your interaction with the Services and how and when you navigate the Services.
Personal Information Sources
We may collect personal information:
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Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
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Automatically through the Services, including from your device and through cookies and similar technologies.
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From our service providers when they provide technology or process information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to provide the Services, process payments, fulfill orders, remember preferences, send account-related notifications, process purchases, returns, exchanges and other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending communications by email, text message or postal mail and displaying advertisements for products or services based on your interactions with the Services.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate fraudulent, illegal, unsafe or malicious activity, and protect our Services.
If you register an account, you are responsible for keeping your account credentials secure and should not share your username, password or other access information with others.
Communicating with You
We use your personal information to provide customer support, respond to inquiries, provide effective services and maintain our business relationship with you.
Legal Reasons
We may use personal information to comply with applicable laws and valid legal processes, respond to requests from government or law enforcement agencies, participate in legal proceedings and enforce our terms and policies.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:
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Shopify, vendors and third parties that perform services on our behalf, such as payment processing, IT management, analytics, customer support, cloud storage, fulfillment and shipping.
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Business and marketing partners that help us provide marketing services and advertising.
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Third parties when you direct, request or consent to disclosure, including shipping providers and social media or login integrations.
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Our affiliates or entities within our corporate group.
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Parties involved in business transactions such as mergers, acquisitions, restructuring or bankruptcy.
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Government authorities or other parties where disclosure is required to comply with applicable legal obligations or protect our rights and the rights of our users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country.
TrenzSportz may use Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify may be responsible for processing certain personal information and responding to requests regarding your privacy rights.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by TrenzSportz, you should review their privacy policies, security practices and terms and conditions.
We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in the applicable jurisdiction.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable laws, personal information belonging to individuals under 16 years of age.
Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Information transmitted over the internet may not always be secure while in transit. We recommend that you avoid using unsecured communication channels when transmitting sensitive or confidential information.
How long we retain personal information depends on factors including whether the information is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
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Right to Access / Know: You may request access to personal information we hold about you.
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Right to Delete: You may request deletion of certain personal information we maintain about you.
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Right to Correct: You may request correction of inaccurate personal information.
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Right of Portability: You may have the right to receive a copy of your personal information and, in certain circumstances, request that it be transferred to another party.
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Managing Communication Preferences: You may unsubscribe from promotional emails using the unsubscribe option provided in those emails. You may still receive non-promotional communications relating to your account, transactions or orders.
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
Where permitted by law, you may designate an authorized agent to exercise privacy rights on your behalf. We may require evidence that you authorized the agent and may also require you to verify your identity directly.
Complaints
If you have concerns or complaints regarding how TrenzSportz processes your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your applicable data protection authority.
International Transfers
We may transfer, store and process your personal information outside the country where you live.
If personal information is transferred outside the European Economic Area or United Kingdom, recognized transfer mechanisms may be used where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by the relevant UK authority, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.
When changes are made, we may post the revised Privacy Policy on this website, update the "Last updated" date and provide additional notice where required by applicable law.
Contact
If you have questions about TrenzSportz's privacy practices or this Privacy Policy, or would like to exercise any privacy rights available to you, please contact us:
TrenzSportz
Email: [TrenzSportz email address]
Phone: [TrenzSportz phone number]
Address: [TrenzSportz business address]